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Undergraduate Residence services


UIT Service Outage Notice:

Network Outage - Tatham Residence - July 29, 2014 - 9am to 5pm

Network Outage - Vanier Residence - July 30, 2014 - 9am to 5pm

There will be a Network Outage in the Tatham Residence building on Tuesday July 29, 2014 from 9am to 5pm and in the Vanier Residence building on Wednesday July 30, 2014 from 9am to 5pm.

During this time there will be no Internet Access. This is, with regards to the RNUP project to upgrade the wireless Network in all residence buildings.

Thanks for your patience and understanding.
University Information Technology.


Tuesday July 22, 2014 04:00 PM to Wednesday July 23, 2014 continuing POND residence network access

UPDATE Repairs were effected and service is stabilized as of 1:30PM today.
Problem was an incompatibility between the new upgraded code and one of the hardware components.

Due to complications from the POND residence network upgrades yesterday all network access in POND residence has been very unstable. Network Operations is investigating problems related to the code upgrades performed yesterday. Problems are continuing and more interruptions to service will be required to stabilize the switches.

Thanks for your patience and understanding.
University Information Technology.


Service Change Notifications - Cable TV and Phone


The Office of University Information Technology - Telecommunications, is pleased to announce that effective August 1 2014, cable TV services in the campus residences will be provided to subscribers directly by Rogers Cable.  Residents ordering Cable TV will soon have many new and exciting options to choose from such as digital and HD programming.  

York University residents have a dedicated sales representative who is available to take your call Monday to Saturday from 9:00 am to 9:00 pm and Sunday from 9:00 am to 5:00 pm.   Please call 1-800-784-6678 or email Rogers at for more information.  Current subscribers to cable TV should contact Rogers before August 1st to ensure uninterrupted service. 

Our telephone service is also changing.  Effective August 1st, voicemail, call waiting, call display and SIMRING will be included with our phone service at no extra charge.

In the Undergraduate Residences, phone service will now be optional and telephone sets will no longer be provided (with the exception of Winters Res and Calumet Res where a VoIP phone will be provided).  Please go to the online application form to order your phone service and remember to bring your own phone.

UIT, Telecommunications and InRes Client Services, look forward to providing you with outstanding Internet and Telephone service and it is our pleasure to serve you.   For more information and to order telephone and ResNet/Internet service, please visit or email us at







RE: USB ETHERNET ADAPTER UNRECOGNIZED AFTER SYSTEM UPDATE TO Mac OS X 10.7.5 (or as other users have reported 10.8.2).


After system update to latest version of OS X the USB Ethernet adapter may stop to work. When plugging the USB Ethernet adapter into the MacBook it does not communicate on the Resnet network.


Download the latest driver update from the vendor.  Install it and restart the computer.

Apple USB Ethernet adapter driver update:


Product family: USB 2.0 to fast Ethernet
Product name: AX88772

moshi USB to Ethernet Adapter (it has "moshi" logo printed on it) software driver:



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